Returns and Cancellations
Last updated: May 11, 2026
hello camcorder rents camcorders for weddings, events, and the moments worth remembering. Since you're borrowing the equipment rather than buying it, the usual "returns and cancellations" framework doesn't really fit. Here's what does apply.
TL;DR
- ▸Cancel more than 30 days before your Camcorder Arrival Date for a full refund. Inside 30 days, it's non-refundable.
- ▸Report any issues within 24 hours of arrival so we can tell pre-existing problems apart from rental-period damage.
- ▸You're responsible for the camcorder while it's with you, including damage, loss, missing kit items, and late returns ($25/day, full replacement cost after 5 days late).
- ▸We inspect every return within 7 business days and apply any charges to your security deposit first.
Cancellations & refunds
We know plans can change. Here's how we handle it based on when you cancel relative to your Camcorder Arrival Date:
- ▸More than 30 days out: full refund.
- ▸Within 30 days: non-refundable.
- ▸After the camcorder has shipped: non-refundable, rental is active.
The full terms live in our Equipment Rental Agreement.
Returns and cancellations
Rentals run for a fixed period of seven days, and the camcorder needs to come back at the end of it. That means:
- ▸Refunds follow the cancellation schedule above, not a separate returns process.
- ▸Once equipment ships, we can't swap it for a different package.
- ▸There is no exchange policy.
If something's wrong with the equipment
Every camcorder gets tested before it leaves us, but mechanical things occasionally misbehave. If yours does:
- 1.Email support@hellocamcorder.com right away.
- 2.Tell us what's happening.
- 3.Send a photo or short video if you can.
Heads up on timing: anything that looks like a pre-existing issue needs to be reported within 24 hours of the camcorder arriving. That window is how we tell "shipped this way" apart from "happened during the rental."
If we confirm it's a mechanical fault on our end (not damage from use), we'll get you sorted. Depending on what's possible given your event timing, that might mean walking through a fix over email, shipping a replacement, or issuing a partial refund or credit.
Your responsibility while the camcorder is with you
Bring it back on time, in the shape you got it. Ordinary wear is fine; these are working cameras, not museum pieces. You're on the hook for:
- ▸Physical damage
- ▸Water damage
- ▸Theft or loss
- ▸Anything missing from the kit (battery, charger, memory card, return label, the box itself)
- ▸Late returns
Fees are spelled out in the Equipment Rental Agreement, but two quick references: late returns are $25/day, and anything not shipped back within 5 days past your Return Date is treated as a total loss and billed at full replacement cost.
What happens when the camcorder comes back
We inspect every return. You'll hear from us within 7 business days with the results. If everything checks out, great. That's the end of it. If there's damage or something missing, we'll send an itemized breakdown and apply the charges to your security deposit first. If they exceed the deposit, the balance goes to the payment method on file.
Before you book
Since refunds aren't possible once you're inside the 30-day window, a little upfront planning saves headaches:
- ▸Read the package details carefully.
- ▸Lock in your event date before booking.
- ▸Ask us anything technical. Better to ask now than wonder later.
Questions? support@hellocamcorder.com. We answer.